General Terms and Conditions of Service

1. Purpose

These General Terms and Conditions of Contract regulate the provision of services by Agisitges SL (hereinafter, “Agisitges”) related to
cultural and literary routes and other tourist and educational activities in Sitges, for individuals as well as for schools, educational centers, and organized groups.

The information presented on the website is for guidance only. The actual contracting of services is formalized through direct communications
(email, phone, meetings, etc.) between Agisitges and the contracting individual or entity.

2. Service Provider Company Details

  • Responsible Party: Agisitges SL
  • NIF: B61747911
  • Contact Phone: +34 619 793 199
  • Email: info@agisitges.com

3. Services Offered

Among others, Agisitges may offer:

  • Cultural and historical routes in Sitges.
  • Literary routes and activities linked to authors, works, or literary movements related to Sitges.
  • Educational routes and activities for schools and educational centers (students over and under 14 years old).
  • Other guided tours, workshops, or experiences related to the heritage, culture, and surroundings of Sitges or its vicinity (Garraf and others).

The specific content of each route or activity (schedules, duration, languages, meeting points, maximum number of people, physical requirements, etc.)
will be defined in each specific proposal or quote provided by Agisitges to the interested individual or entity.

4. Application and Booking Process

Services are not contracted directly through the website. The general process is as follows:

  1. Information Request: the user or entity contacts Agisitges (contact form, email, phone, etc.) to request information about routes or activities.
  2. Proposal and/or Quote: Agisitges provides a detailed proposal (type of route, indicative date, number of participants, duration, price, and conditions).
  3. Booking Confirmation: the booking is confirmed when the contracting individual or entity expressly accepts the proposal (by email or equivalent means) and, if applicable, makes any agreed-upon advance payments (e.g., a deposit or down payment).
  4. Final Coordination: the final details are agreed upon (definitive schedules, meeting point, group characteristics, special needs, etc.).

In the case of routes or activities for schools and educational centers, booking and contracting are usually carried out through the center or the designated responsible person, who acts as the main contact.

5. Prices and Payment Method

The prices of the services will be those agreed upon in each individualized proposal or quote, taking into account:

  • Type of route or activity.
  • Number of participants.
  • Duration of the activity.
  • Possible inclusion of additional services (transport, entrance fees to venues, materials, etc.), if applicable.

The prices indicated, unless expressly stated otherwise, include applicable taxes (e.g., VAT).

The payment method and terms (not made through the website) will be detailed in the communication with Agisitges and may include, by way of example:

  • Partial advance payment as a booking deposit (down payment).
  • Remaining payment on the day of the activity or within the term agreed upon by the parties.
  • Payment by bank transfer or other means agreed upon with Agisitges.

6. Modification and Cancellation Policy

6.1. Modifications and Cancellations by the Contracting Individual or Entity

Any request for modification (change of date, time, number of participants, etc.) or cancellation of the booking must be communicated
to Agisitges as far in advance as possible by email or phone.

Depending on when the cancellation or modification is communicated, and on expenses already incurred (e.g., venue reservations, third-party services, etc.),
Agisitges may:

  • Retain the advance payment as compensation for administrative costs.
  • Charge specific expenses arising from third-party services already contracted and non-refundable.

Specific cancellation conditions (deadlines, percentages, etc.) may be detailed in the quote or in the particular agreement with each client.

6.2. Modifications and Cancellations by Agisitges

Agisitges reserves the right to modify or cancel a route or activity in cases of force majeure or unforeseen circumstances that make its realization impossible
or very difficult (e.g., extreme weather conditions, public health incidents, venue closures, etc.).

In such cases, Agisitges will offer, where possible:

  • An alternative date or time, or
  • A proposal for an equivalent activity, or
  • The reimbursement of amounts paid for services not rendered, if a satisfactory alternative is not possible.

7. Specific Conditions for Schools and Minors

For routes and activities that include minor students (over and under 14 years old), the following conditions will apply:

  • Students must always be accompanied by teachers, monitors, or responsible persons designated by the educational center or organizing entity.
  • The educational center or organizing entity is responsible for the supervision, conduct, and compliance with rules by minors throughout the activity.
  • Agisitges commits to adapting, as far as possible, the content and pace of the activity to the ages and needs of the group, according to the information previously provided by the center.
  • Any special needs (reduced mobility, allergies, etc.) must be communicated in advance to assess feasibility and, if applicable, implement the relevant adaptations.

8. Liability

Agisitges carries out its activities with professionalism and diligence, but cannot guarantee factors beyond its control
(weather conditions, incidents on public roads, changes in visiting hours of venues, etc.).

Agisitges will not be responsible for:

  • Delays, changes, or cancellations arising from force majeure or unavoidable and extraordinary circumstances.
  • Damages or losses caused by non-observance of the guide’s or Agisitges’ staff instructions.
  • Damages or incidents arising from the negligent or imprudent conduct of participants.

In the case of activities with minors, the primary responsibility for supervision lies with the educational center or organizing entity and its accompanying staff.

9. Insurance

If applicable, Agisitges may have the relevant insurance policies according to the regulations applicable to the activity (e.g., civil liability insurance).

In any case, participants and contracting entities are recommended to have the insurance policies they deem appropriate (e.g., school insurance, travel insurance, etc.), in accordance with the nature of the activity.

10. Data Protection

The processing of personal data that may arise from the contracting and provision of Agisitges’ services is governed by the
Privacy Policy, which provides information on the data controller, purposes, legal basis, retention periods, recipients, and rights of data subjects.

11. Complaints, Official Forms, and Consumer Bodies

11.1. Contact for Complaints and Incidents

Any complaint, suggestion, or claim related to Agisitges’ services can be submitted through the following channels:

  • Email: info@agisitges.com
  • Phone: +34 619 793 199

Agisitges commits to responding to communications received within a reasonable timeframe, with the aim of finding a satisfactory solution for all parties.

11.2. Official Complaint Forms

When consumer and tourism regulations are applicable, the consumer or user has the right to request the
official complaint forms in accordance with the regulations of the Generalitat de Catalunya.

Information on official complaint forms and their processing procedure can be consulted through the consumer service channels of the Generalitat de Catalunya.

11.3. Consumer Bodies and Dispute Resolution

Without prejudice to the right to appeal to the courts, consumers may address competent consumer bodies to file complaints or request consumer mediation or arbitration, in accordance with current regulations.

This may include, among others:

  • Municipal Consumer Information Offices (OMIC), if available in the corresponding municipality.
  • Public consumer services of the Generalitat de Catalunya.

In the case of online contracting with consumers from the European Union, the European Commission’s online dispute resolution (ODR) platform may also apply, where appropriate, accessible through official EU channels.

12. Applicable Law and Jurisdiction

These General Terms and Conditions of Contract are governed by Spanish law and, where applicable, by the relevant Catalan regulations.

In case of conflict or discrepancy in the interpretation or application of these conditions, the courts and tribunals determined by the applicable consumer and user regulations will be competent.

When consumer regulations are not applicable, the parties expressly submit to the courts and tribunals of the city of Barcelona, waiving any other jurisdiction that might correspond to them.

13. Modification of Conditions

Agisitges reserves the right to update or modify these General Terms and Conditions of Contract to adapt them to legislative changes, jurisprudential criteria, or changes in the provision of its services.

The applicable conditions will be those in force at the time of formalizing the booking or contracting of the service, without prejudice to subsequent modifications that may be published for future contracts.